Summer 2025

Debt Payment App (R-Pay) Redesign

Role

UX/UI Researcher, Designer, and Front-End Dev. Intern at Resurgent Capital Services

Overview

Redesigned and implemented an internal web app interface to improve time-efficient usability and visual consistency, with a focus on user-centered design.

image of past event highlights (for a gaming and entertainment)

internal WEB application

R-Pay Before Redesign

Poor visual hierarchy, difficult and time consuming to navigate, excessive whitespace.

R-Pay After Redesign

Improved side-bar navigation system, better system visibility, AI assistance, contemporary and simple aesthetic.

Research and Pain-Point Identification

I shadowed Resurgent agents on live calls and mapped where the RPay workflow slowed them down. The biggest pain points I found: agents couldn’t bundle multiple accounts into one plan, saved payment methods weren’t reliably surfaced, updating a card’s expiration meant re-entering everything, receipts weren’t instant, and there wasn’t clear context in the UI (no dispute status, minimal labels, no tooltips/dark mode). Legal scripts and post-call notes also lived on sticky notes instead of in the flow.

Result and Why it Mattered

I translated the call-shadowing notes into a set of low-fi wireframes in Figma, focusing on task time and cognitive load rather than visuals. I prototyped a few alternate flows. Once the flows felt right, I built a component library in Figma (buttons, field groups, banners, empty/error states) so everything stayed consistent when I moved to code. I implemented the redesign in React with plain JS and CSS. I mocked the API responses first so I could stress-test states (loading, error, edge-cases). State is kept inside component boundaries with a small context for cross-page bits (selected accounts, saved methods).

I presented my implemented redesign to the C-suite at Resurgent Capital Services at the end of the Summer. The work received internal awards and verbal approval to move forward, with leadership expressing intent to use the design in future iterations!

Summer 2024

Oscilloscope UI Design & Implementation

Role

UX/UI Researcher, Designer, and Front-End Dev. Intern at Fuse Energy Technologies

Overview

Designed and built an oscilloscope UI with Home and Configuration pages, including interactive controls and a verbose configuration pop up; created device models for Pico, Teledyne, and Siglent, and implemented the interface in Figma, Svelte, JavaScript, and HTML for deployment in a control room at a nuclear fusion technology start-up.

Internal web Application

Summer 2024

Parameter Database Redesign & Implementation

Role

UX/UI Researcher, Designer, and Front-End Dev. Intern at Fuse Energy Technologies

Overview

Redesigned a parameter database so engineers can load a shot, review and edit parameters, export clean CSVs, and use it in the device’s control room with full brand consistency.

Internal web Application

Summer 2024

Control Box Database Dev. and UI Design & Implementation

Role

UX/UI Researcher, Designer, and Front-End Dev. Intern at Fuse Energy Technologies

Overview

Designed a UI for system visibility in Figma and implemented a React (JS/HTML) front end with a Python FastAPI backend, configured a Raspberry Pi 5 to interface with an ADS chip on a control box, and built the supporting database/endpoints so operators in the Faeton-I control room can view, set, and verify feedback/voltage values in real time.

Internal web Application

Summer 2024

Fact or Cap Mobile UI Design

Role

UI Design Lead for an Independent Project

Overview

Designed a “Fact or Cap” trivia app collaborating with West Coast students.

mobile application

Spring 2024

Leopard Detect Mobile UI Design

Role

UI Design Lead for a School Project

Overview

Designed a grid-based, two-font, minimal-palette prototype for an HCI class that uses negative space, familiar icons, and consistent micro-interactions to make a hypothetical campus sensor app fast to learn and easy to use.